Setting the Gold Star Standard Since 1958

When your heat pump falters in West Frisco, TX, it impacts your home's comfort. Our certified technicians offer precise diagnostics and lasting repair solutions for all heat pump issues, ensuring year-round comfort. We address common problems like blowing cold air, short cycling, ice buildup, unusual noises, refrigerant leaks, and electrical failures. Our transparent process includes a thorough assessment, advanced diagnostics, clear explanations, professional repairs with quality parts, and final system verification. We also guide you on whether to repair or replace your system based on age, repair frequency, cost, and energy efficiency.

Expert Heat Pump Repair in West Frisco, TX

When your heat pump stops working correctly, your home’s comfort is immediately compromised. Whether it’s failing to cool your home during a sweltering Texas summer or not providing adequate heat on a chilly winter night, a malfunctioning unit requires immediate, professional attention. For residents in West Frisco, having a reliable and efficient heat pump is not a luxury-it’s a necessity for year-round comfort. Our team provides precise diagnostics and lasting repair solutions to restore your system’s performance and your peace of mind. With a legacy of service since 1958, we understand the unique demands of the local climate and are equipped to handle any heat pump challenge.

Common Heat Pump Problems We Solve

Heat pumps are complex systems, and various issues can arise over their lifespan. Recognizing the signs of a problem early can prevent more extensive and costly damage. Our certified technicians have the expertise to diagnose and resolve a wide range of malfunctions.

Unit Is Blowing Cold Air in Heat Mode

One of the most common complaints is a heat pump circulating cool air when it should be heating. This is often caused by a problem with the reversing valve, the component responsible for switching the flow of refrigerant between heating and cooling modes. It could also indicate low refrigerant levels or an issue with the outdoor unit’s defrost cycle.

Constant or Short Cycling

A heat pump that runs continuously or turns on and off too frequently is a clear sign of trouble. This can be caused by an oversized or undersized unit, a faulty thermostat, clogged air filters restricting airflow, or a refrigerant leak. Short cycling puts immense strain on the compressor and can lead to premature system failure if not addressed.

Excessive Ice Buildup on the Outdoor Unit

While a light layer of frost on the outdoor coil is normal in winter, heavy ice accumulation is not. This points to a problem with the defrost cycle. The defrost control board, sensor, or reversing valve may be malfunctioning, preventing the unit from melting ice efficiently. This buildup restricts airflow and drastically reduces heating efficiency.

Unusual or Loud Noises

Your heat pump should operate with minimal noise. Grinding, squealing, or rattling sounds signal mechanical problems. A grinding noise could indicate worn-out motor bearings, while squealing often points to a belt issue or a motor requiring lubrication. Rattling or clanking can mean loose parts, such as fan blades or cover panels, that need to be secured.

Refrigerant LeaksRefrigerant is the lifeblood of your heat pump. If the levels are low due to a leak, the system cannot effectively transfer heat. Symptoms include hissing sounds, frozen evaporator coils, and a significant drop in heating or cooling performance. Handling refrigerant requires specialized certification and tools, making this a job strictly for professionals.

Electrical Failures

Problems with electrical components can cause the entire system to shut down. Faulty capacitors can prevent motors from starting, while worn contactors can disrupt power to the compressor or outdoor fan. Frequently tripped circuit breakers are a serious warning sign that indicates an electrical short or an overworked component that needs immediate inspection.

Our Diagnostic and Repair Process

We believe in a transparent and thorough approach to every repair. Our goal is not just to fix the immediate symptom but to identify and resolve the root cause, ensuring a reliable and lasting solution.

  1. Thorough Initial Assessment: Our process begins the moment you call. We listen carefully to the issues you’re experiencing. Once on-site, our technician will conduct a comprehensive visual inspection of both the indoor and outdoor units, checking for obvious signs of damage, blockages, or electrical issues.
  2. Advanced System Diagnostics: Using state-of-the-art diagnostic tools, we perform a series of tests to accurately pinpoint the problem. This includes checking refrigerant pressure, testing electrical components like capacitors and relays, inspecting the compressor, and evaluating airflow throughout your system.
  3. Clear Explanation and Upfront Analysis: After diagnosing the issue, our technician will explain the findings to you in clear, understandable terms. We will outline the necessary repairs, discuss the parts required, and provide a detailed breakdown of the work before anything is done. We ensure you have all the information needed to make an informed decision about your home’s comfort system.
  4. Professional and Efficient Repair: With your approval, our technician will proceed with the repair using high-quality, American-made parts whenever possible. Our service vehicles are fully stocked with common components, allowing us to complete most repairs in a single visit. We work meticulously and respect your home, leaving our workspace as clean as we found it.
  5. Final System Verification: After the repair is complete, we don’t just pack up and leave. We test the entire system to ensure it is operating at peak performance and efficiency. We verify temperature outputs, check airflow, and confirm the system cycles correctly, guaranteeing the problem has been fully resolved.

Repair or Replace: Making the Right Decision

A common question homeowners in West Frisco face is whether to invest in another repair or replace their aging heat pump. We provide honest guidance to help you make the most cost-effective choice for your home. Consider these factors:

  • Age of the System: Most heat pumps have a lifespan of 10 to 15 years. If your unit is approaching or has surpassed this age, replacement may be a more sensible long-term investment.
  • Frequency of Repairs: If you are calling for repairs multiple times a year, the cumulative cost can quickly add up. A new, reliable system can provide peace of mind and more predictable energy bills.
  • Cost of the Repair: A general guideline is the 50% rule. If the cost of a repair is close to half the cost of a new system, replacement is often the better financial option.
  • Energy Efficiency: Modern heat pumps are significantly more energy-efficient than older models. Upgrading can lead to substantial savings on your monthly utility bills, helping the new system pay for itself over time.

Customer Testimonial

Hear What Our Customers Say About Their Burnside Experience

Design Element | Burnside Air Conditioning
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"Exceptional customer service today from these guys. Technicion Aaron was top notch. Arrived on time, great communication and he diagnosed our problem and made the repair with parts he had on board his van in less than an hour. This is what good service should be like. Five stars!"
Bob D.
Design Element | Burnside Air Conditioning
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"We have used Burnside for nearly 30 years. They have always been prompt, polite, and professional. Our latest request was a disconnect. You can be sure Burnside's phone will ring as soon as new service is required!"
De W.
Design Element | Burnside Air Conditioning
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"I am so impressed with Burnside!!! I will never even consider using anyone else. I was u def a lot of pressure and the heating system was not working correctly and they found a minor inexpensive solution. Another local vendor charged way more for a similar situation. I immediately sighed up for their annual program. God bless them."
Bob A.
Design Element | Burnside Air Conditioning
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"I had Burnside install a new A/C system a few years ago. They did a great job and have returned on a few occasions to perform maintenance. Their technicians are well trained, knowledgeable and courteous. I would highly recommend them for your A/C and heating needs!"
Philip K.
Design Element | Burnside Air Conditioning
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"This crew who installed both of our HCAC units were very good. They worked hard for over 8 hours so we did not have to worry about getting uncomfortable with both units down. Would recommend Burnside to family and friends."
Patti W.
Design Element | Burnside Air Conditioning
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"Aaron B. Was our technician yesterday. He was quick to diagnose the problem, explain my options and then fixed the issue in a timely manner. Pleasant and professional. I really appreciate this company and only use Burnside for my AC/furnace needs. A+"
Renee F.
Design Element | Burnside Air Conditioning
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"Excellent inspection and service by Jacob McCormick. He was very efficient, personable and professional. We would like to request him for our future inspections. A first class job!"
Patty
Design Element | Burnside Air Conditioning
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"I cannot praise Tim enough for coming to our rescue! We were having issues with rooms over heating and getting too cold, and he was at our house with quickness to resolve the issue!"
Sara H.
Design Element | Burnside Air Conditioning
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"Thank you Burnside!! Cody took the time to explain all my options and answered all my questions. He is professional, punctual and extremely knowledgable. I highly recommend Burnside Air Conditioning to anyone needing AC services!"
Debbie F.