Terms & Conditions

Welcome to Burnside Air Conditioning & Heating! These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or using our website or engaging our services, you agree to comply with these Terms. If you do not agree, please refrain from using our website or services.

1. General Information

1.1 Burnside Air Conditioning & Heating is based in Mckinney, Texas, and provides heating, ventilation, and air conditioning (HVAC) and plumbing services to residential and commercial customers.

1.2 These Terms apply to all users of our website and services, including clients, visitors, and other parties.

2. Services

2.1 Our services include but are not limited to HVAC installation, maintenance, and repair. Specific details of your service agreement will be outlined in a written contract or invoice.

2.2 We reserve the right to refuse service to any client for legitimate reasons, including safety concerns, lack of resources, or non-compliance with these Terms.

3. Pricing and Payments

3.1 All prices are subject to change without prior notice. Estimates provided are valid for 30 days or till notated on the bid from the date of issuance.

3.2 Payment terms will be outlined in your service agreement or invoice. Full payment is required upon completion of services unless otherwise stated.

3.3 We accept credit cards, checks, financing and bank transfers. Late payments may incur additional fees.

4. Warranties and Liability

4.1 Manufacturer warranties on equipment will vary and are detailed separately.

4.2 We are not liable for damages resulting from improper use, neglect, or unauthorized modifications to the equipment.

4.3 To the extent permitted by law, we disclaim any liability for incidental, consequential, or special damages.

5. Customer Responsibilities

5.1 Customers are responsible for providing access to the worksite and ensuring it is free from hazards.

5.2 Customers must notify us of any changes or issues promptly during the service period.

6. Use of Website

6.1 The content on this website is provided for informational purposes only. Unauthorized use or reproduction of website content is prohibited.

6.2 We strive to ensure accuracy but do not guarantee the website's content is error-free.

7. Privacy Policy

7.1 Our collection and use of personal data are governed by our Privacy Policy, which can be found here.

8. Messaging Terms & Conditions

8.1 By providing your phone number and opting in, you agree to receive informational and promotional messages from Burnside Air Conditioning & Heating. These messages may include, but are not limited to:

• Appointment reminders
• Project updates
• Promotional offers
• Account notifications

Message Frequency

‍8.2 Message frequency varies based on your interaction with us and the nature of the service.

Message and Data Rates

‍8.3 Standard message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out Instructions

‍8.4 You can opt out of receiving messages at any time by replying STOP to any message we send. Upon opting out, you will receive a final confirmation message, and no further messages will be sent unless you opt in again.

Customer Support

‍8.5 If you need assistance, text HELP to the number that messaged you, or contact us at (972) 562-7789.

Privacy

‍8.6 We value your privacy. Your phone number and information will only be used for the purposes outlined above. For more information on how we handle your data, please review our privacy policy.

9. Governing Law

9.1 These Terms are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Texas County.

10. Referral Program

Referrals may be submitted by any individual; you do not need to be an existing Burnside customer to participate. Rewards are redeemable only upon submission of a fully completed Refer-A-Friend card or online form. The referred individual must complete a qualifying purchase before any reward is issued. The referring individual must clearly indicate on the card or form by checking that this referral is for either a service or a complete system replacement.

Referring individuals may submit an unlimited number of referrals and may earn a referral reward for each referred individual who completes a qualifying purchase, subject to these Terms & Conditions. A single referred individual may only generate one referral reward, either for a service or for a complete system replacement, but not both.

For qualifying HVAC service referrals, the referral reward shall be issued in the form of a check. Non–Gold Star Members are eligible to receive a referral reward of Fifty Dollars ($50.00) per qualifying service referral, while current Gold Star Members are eligible to receive a referral reward of Seventy-Five Dollars ($75.00) per qualifying service referral. If a service referral converts to a complete system replacement, the referral reward may increase up to $250. Restrictions apply.

For qualifying HVAC complete system replacement referrals, the referral reward shall be issued in the form of a check. Non–Gold Star Members are eligible to receive a referral reward of Two Hundred Dollars ($200.00) per qualifying system replacement referral, while current Gold Star Members are eligible to receive a referral reward of Two Hundred Fifty Dollars ($250.00) for qualifying complete system replacement referral. Partial system replacement referrals are subject to variable rewards based on the components replaced at the discretion of Burnside.

For qualifying Plumbing referrals, the referral reward shall be issued in the form of a check. Referring individuals are eligible to receive a referral reward of Fifty Dollars ($50.00) for a qualifying plumbing service referral that results in a completed repair. For qualifying plumbing replacement referrals, referring individuals are eligible to receive a referral reward of One Hundred Dollars ($100.00) for a traditional water heater replacement and Two Hundred Dollars ($200.00) for a tankless water heater replacement.

Limit one (1) referral reward per referred individual (with qualifying purchase). Complete system replacement referral rewards are capped at $250 per referred customer, while traditional water heater replacement is capped at $100, and tankless water heater replacement is capped at $200, regardless of the number of systems purchased.

Burnside reserves the right to verify all referral information, customer/membership status, and qualifying purchases prior to issuing any referral reward. Burnside further reserves the right, in its sole discretion, to modify, suspend, or terminate the referral program at any time, without notice. Service calls without a repair purchase do not qualify for referral reward.

Participation in the referral program constitutes acceptance of these Terms & Conditions.

11. Changes to Terms

11.1 We reserve the right to update these Terms at any time. Changes will be effective upon posting on this website.

12. Contact Us

If you have questions or concerns about these Terms, please contact us:

Burnside Air Conditioning & Heating
555 Berry Ave, McKinney, TX 75069

Phone: (972) 562-7789
Email: info@burnsideac.com

Thank you for choosing Burnside Air Conditioning & Heating for your HVAC & Plumbing needs!