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Terms & Conditions

Review the terms and conditions to understand our policies for HVAC & plumbing. Read the full details now!

Welcome to Burnside Air Conditioning & Heating! These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or using our website or engaging our services, you agree to comply with these Terms. If you do not agree, please refrain from using our website or services.

1. General Information

1.1 Burnside Air Conditioning & Heating is based in Mckinney, Texas, and provides heating, ventilation, and air conditioning (HVAC) and plumbing services to residential and commercial customers.

1.2 These Terms apply to all users of our website and services, including clients, visitors, and other parties.

2. Services

2.1 Our services include but are not limited to HVAC installation, maintenance, and repair. Specific details of your service agreement will be outlined in a written contract or invoice.

2.2 We reserve the right to refuse service to any client for legitimate reasons, including safety concerns, lack of resources, or non-compliance with these Terms.

3. Pricing and Payments

3.1 All prices are subject to change without prior notice. Estimates provided are valid for 30 days or till notated on the bid from the date of issuance.

3.2 Payment terms will be outlined in your service agreement or invoice. Full payment is required upon completion of services unless otherwise stated.

3.3 We accept credit cards, checks, financing and bank transfers. Late payments may incur additional fees.

4. Warranties and Liability

4.1 Manufacturer warranties on equipment will vary and are detailed separately.

4.2 We are not liable for damages resulting from improper use, neglect, or unauthorized modifications to the equipment.

4.3 To the extent permitted by law, we disclaim any liability for incidental, consequential, or special damages.

5. Customer Responsibilities

5.1 Customers are responsible for providing access to the worksite and ensuring it is free from hazards.

5.2 Customers must notify us of any changes or issues promptly during the service period.

6. Use of Website

6.1 The content on this website is provided for informational purposes only. Unauthorized use or reproduction of website content is prohibited.

6.2 We strive to ensure accuracy but do not guarantee the website's content is error-free.

7. Privacy Policy

7.1 Our collection and use of personal data are governed by our Privacy Policy, which can be found here.

8. Messaging Terms & Conditions

8.1 By providing your phone number and opting in, you agree to receive informational and promotional messages from Burnside Air Conditioning & Heating. These messages may include, but are not limited to:

Appointment reminders
Project updates
Promotional offers
Account notifications

Message Frequency

‍8.2 Message frequency varies based on your interaction with us and the nature of the service.

Message and Data Rates

‍8.3 Standard message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out Instructions

‍8.4 You can opt out of receiving messages at any time by replying STOP to any message we send. Upon opting out, you will receive a final confirmation message, and no further messages will be sent unless you opt in again.

Customer Support

‍8.5 If you need assistance, text HELP to the number that messaged you, or contact us at (972) 562-7789.

Privacy

‍8.6 We value your privacy. Your phone number and information will only be used for the purposes outlined above. For more information on how we handle your data, please review our privacy policy.

9. Governing Law

9.1 These Terms are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Texas County.

10. Changes to Terms

10.1 We reserve the right to update these Terms at any time. Changes will be effective upon posting on this website.

11. Contact Us

If you have questions or concerns about these Terms, please contact us:

Burnside Air Conditioning & Heating
555 Berry Ave, McKinney, TX 75069

Phone: (972) 562-7789
Email: info@burnsideac.com

Thank you for choosing Burnside Air Conditioning & Heating for your HVAC & Plumbing needs!

Customer Testimonial

Hear What Our Customers Say About Their Burnside Experience

"Exceptional customer service today from these guys. Technicion Aaron was top notch. Arrived on time, great communication and he diagnosed our problem and made the repair with parts he had on board his van in less than an hour. This is what good service should be like. Five stars!"

Bob D.

"We have used Burnside for nearly 30 years. They have always been prompt, polite, and professional. Our latest request was a disconnect. You can be sure Burnside's phone will ring as soon as new service is required!"

De W.

"I am so impressed with Burnside!!! I will never even consider using anyone else. I was u def a lot of pressure and the heating system was not working correctly and they found a minor inexpensive solution. Another local vendor charged way more for a similar situation. I immediately sighed up for their annual program. God bless them."

Bob A.

"I had Burnside install a new A/C system a few years ago. They did a great job and have returned on a few occasions to perform maintenance. Their technicians are well trained, knowledgeable and courteous. I would highly recommend them for your A/C and heating needs!"

Philip K.

"This crew who installed both of our HCAC units were very good. They worked hard for over 8 hours so we did not have to worry about getting uncomfortable with both units down. Would recommend Burnside to family and friends."

Patti W.

"Aaron B. Was our technician yesterday. He was quick to diagnose the problem, explain my options and then fixed the issue in a timely manner. Pleasant and professional. I really appreciate this company and only use Burnside for my AC/furnace needs. A+"

Renee F.

"Excellent inspection and service by Jacob McCormick. He was very efficient, personable and professional. We would like to request him for our future inspections. A first class job!"

Patty

"I cannot praise Tim enough for coming to our rescue! We were having issues with rooms over heating and getting too cold, and he was at our house with quickness to resolve the issue!"

Sara H.

"Thank you Burnside!! Cody took the time to explain all my options and answered all my questions. He is professional, punctual and extremely knowledgable. I highly recommend Burnside Air Conditioning to anyone needing AC services!"

Debbie F.

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