Setting the Gold Star Standard Since 1958

If your heat pump falters in Plano, TX, your home's comfort is impacted. Our family-owned business provides fast, reliable heat pump diagnostics and repairs. We address common issues like inadequate heating/cooling, strange noises, or constant cycling. Our comprehensive process diagnoses and fixes problems such as refrigerant leaks, compressor failures, and electrical malfunctions for all major brands. We also help you weigh repair versus replacement, considering unit age and cost. Trust us to restore your home's comfort efficiently.

Expert Heat Pump Repair in Plano, TX

When your heat pump falters, your home’s year-round comfort is immediately at risk. In Plano, where we rely on these versatile systems for both efficient heating in the winter and powerful cooling during the summer, a breakdown isn't just an inconvenience—it's an urgent problem. Whether your unit is making strange noises, failing to keep up with the temperature, or has stopped working entirely, you need a fast, reliable solution from local experts you can trust. Since 1958, our family-owned business has provided Plano residents with dependable heat pump diagnostics and repairs, ensuring your home returns to being a comfortable sanctuary, no matter the season.

Signs Your Heat Pump Needs Professional Repair

Ignoring the early warning signs of a struggling heat pump can lead to more extensive damage and costlier repairs down the road. If you notice any of the following symptoms, it’s time to seek professional service to prevent a complete system failure.

  • Inadequate Heating or Cooling: If the air coming from your vents feels lukewarm or isn't matching the thermostat setting, your system is not performing correctly.
  • Unusual or Loud Noises: Healthy heat pumps operate with a consistent hum. Grinding, squealing, clanking, or rattling sounds often indicate mechanical problems with components like the fan motor or compressor.
  • Constant or Short Cycling: A unit that turns on and off too frequently (short cycling) or runs constantly without reaching the desired temperature is a clear sign of an underlying issue, such as a refrigerant leak or an oversized system.
  • Sudden Spikes in Energy Bills: A malfunctioning heat pump has to work much harder to heat or cool your home, leading to a noticeable and unexplained increase in your monthly utility costs.
  • Ice or Frost on the Outdoor Unit: While a thin layer of frost during the defrost cycle is normal in winter, heavy or persistent ice buildup on the coils points to a problem with airflow or the defrosting mechanism itself.
  • The Unit is Stuck in One Mode: If your heat pump won't switch from heating to cooling (or vice versa), the reversing valve, which controls the direction of refrigerant flow, is likely malfunctioning.

Our Comprehensive Diagnostic and Repair Process

A successful repair starts with an accurate diagnosis. We don't believe in guesswork; our certified technicians use a systematic approach and advanced tools to pinpoint the exact root cause of your heat pump’s failure. This ensures we perform the right repair the first time, saving you time, money, and frustration.

Our diagnostic process involves a thorough inspection of your entire system. We examine the indoor air handler and the outdoor unit, checking critical components like the compressor, fan motors, capacitors, and refrigerant levels. Our technicians analyze electrical connections, test thermostat calibration, and inspect for airflow obstructions in your filters and ductwork.

Once we identify the problem, we explain our findings to you in clear, easy-to-understand terms. We will outline the necessary repair solution before any work begins. We have extensive experience repairing all major heat pump brands and can resolve a wide range of common and complex issues, including:

  • Refrigerant Leaks: We locate and seal leaks before recharging the system to the manufacturer’s precise specifications.
  • Compressor Failure: As the heart of your system, a failing compressor requires expert attention. We can often repair related components to save the compressor or perform a full replacement if necessary.
  • Faulty Reversing Valves: We can diagnose and replace stuck or broken reversing valves to restore your system's ability to switch between heating and cooling.
  • Electrical Malfunctions: Our technicians safely repair or replace faulty capacitors, contactors, and wiring that can prevent your system from starting or running properly.
  • Defrost Control Problems: We repair or replace malfunctioning defrost boards and sensors that cause ice to build up on your outdoor unit in winter.
  • Fan Motor Issues: We can repair or replace worn-out fan motors and belts that cause poor airflow and loud noises.

Deciding Between Heat Pump Repair and Replacement

For homeowners with older systems, a significant breakdown can lead to a tough decision: is it more cost-effective to repair the unit or invest in a new one? Our goal is to provide you with the honest information you need to make the best choice for your home and budget. We'll help you evaluate several key factors.

  • Age of the Unit: Most heat pumps have a lifespan of 10 to 15 years. If your unit is approaching or has surpassed this age, replacement often offers better long-term value.
  • Cost of the Repair: A common guideline is the "50% rule." If the cost of a repair is more than half the cost of a new, comparable system, replacement is generally the more sensible financial decision.
  • Frequency of Breakdowns: If you've already had to call for multiple repairs in the last couple of years, it's a strong indicator that other components are likely to fail soon. Investing in a new, reliable system can save you from the ongoing costs and hassle of repeated service calls.
  • Energy Efficiency: Modern heat pumps are significantly more energy-efficient than models from a decade ago. A new, high-efficiency system can lead to substantial savings on your monthly utility bills, helping the investment pay for itself over time.

Our technicians will provide a transparent assessment of your unit’s condition and offer an unbiased recommendation, empowering you to choose the path that delivers the greatest long-term comfort and value.

Customer Testimonial

Hear What Our Customers Say About Their Burnside Experience

Design Element | Burnside Air Conditioning
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"Exceptional customer service today from these guys. Technicion Aaron was top notch. Arrived on time, great communication and he diagnosed our problem and made the repair with parts he had on board his van in less than an hour. This is what good service should be like. Five stars!"
Bob D.
Design Element | Burnside Air Conditioning
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"We have used Burnside for nearly 30 years. They have always been prompt, polite, and professional. Our latest request was a disconnect. You can be sure Burnside's phone will ring as soon as new service is required!"
De W.
Design Element | Burnside Air Conditioning
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"I am so impressed with Burnside!!! I will never even consider using anyone else. I was u def a lot of pressure and the heating system was not working correctly and they found a minor inexpensive solution. Another local vendor charged way more for a similar situation. I immediately sighed up for their annual program. God bless them."
Bob A.
Design Element | Burnside Air Conditioning
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"I had Burnside install a new A/C system a few years ago. They did a great job and have returned on a few occasions to perform maintenance. Their technicians are well trained, knowledgeable and courteous. I would highly recommend them for your A/C and heating needs!"
Philip K.
Design Element | Burnside Air Conditioning
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"This crew who installed both of our HCAC units were very good. They worked hard for over 8 hours so we did not have to worry about getting uncomfortable with both units down. Would recommend Burnside to family and friends."
Patti W.
Design Element | Burnside Air Conditioning
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"Aaron B. Was our technician yesterday. He was quick to diagnose the problem, explain my options and then fixed the issue in a timely manner. Pleasant and professional. I really appreciate this company and only use Burnside for my AC/furnace needs. A+"
Renee F.
Design Element | Burnside Air Conditioning
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"Excellent inspection and service by Jacob McCormick. He was very efficient, personable and professional. We would like to request him for our future inspections. A first class job!"
Patty
Design Element | Burnside Air Conditioning
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"I cannot praise Tim enough for coming to our rescue! We were having issues with rooms over heating and getting too cold, and he was at our house with quickness to resolve the issue!"
Sara H.
Design Element | Burnside Air Conditioning
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"Thank you Burnside!! Cody took the time to explain all my options and answered all my questions. He is professional, punctual and extremely knowledgable. I highly recommend Burnside Air Conditioning to anyone needing AC services!"
Debbie F.