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Burnside Air Conditioning, Heating & Plumbing
TEAM

Team

Meet Our HVAC & Plumbing Team

Family-owned service backed by experienced HVAC and plumbing professionals, these are the real people who show up when comfort matters.

Serving McKinney since 1958

The people behind the Gold Star standard

Three generations of Collin County families have trusted this crew with their homes. Every technician, installer, and advisor here is a real Burnside employee, no subcontractors, no strangers at your door.

Norma Trujillo, Customer Service Representative at Burnside Air Conditioning, Heating & Plumbing

Norma Trujillo

Customer Service Representative

Norma has been in the HVAC industry for 9 months and loves working at Burnside for the people she gets to be around every day. She pursued a career in HVAC to continue her passion for dispatching while helping others. Recognized as hardworking and dedicated, Norma gives her all to everything she does. Outside of work, she enjoys spending time with her granddaughter! When it comes to food, she can’t resist Mexican dishes and fresh seafood - delicious!

Michelle Roberson, Customer Service Representative at Burnside Air Conditioning, Heating & Plumbing

Michelle Roberson

Customer Service Representative

Michelle brings over 20 years of experience in the HVAC industry, offering steady expertise and a friendly voice to every customer she helps, valuing honesty and great customer service. Her favorite part of working at Burnside is being part of a true family-owned business where everyone supports one another. Outside of work, Michelle enjoys decorating, whether it’s a home project or a beautifully designed cake. She also loves going to concerts and never turns down great Mexican food!

Jacob Tollefson, Accounting at Burnside Air Conditioning, Heating & Plumbing

Jacob Tollefson

Accounting

Bio is coming soon!

Donnell Cairns, Service Technician at Burnside Air Conditioning, Heating & Plumbing

Donnell Cairns

Service Technician

Donnell has been in the HVAC industry since 1984 and brings over 40 years of hands-on experience to the Burnside team. He was drawn to HVAC because every day brings something new, and he loves working with his hands. His favorite part of working at Burnside is meeting new people and taking care of their heating and AC needs. Donnell is outgoing, loves making customers happy, and takes pride in delivering dependable service. Outside of work, he enjoys cooking and loves BBQ!

Garrett Rains, Service Technician at Burnside Air Conditioning, Heating & Plumbing

Garrett Rains

Service Technician

Garrett has been in the HVAC industry for 10 years, starting his career right out of high school. With a young family to support, he chose HVAC as a fulfilling career and hasn’t looked back since. His favorite part about working at Burnside is the company’s strong values. Garrett is hardworking, resilient, and compassionate, always focused on doing right by the customer. Outside of work, he’s a big hockey fan (Go Stars!) and enjoys reading. His favorite food? Sushi.

Chris Bergin, Service Technician at Burnside Air Conditioning, Heating & Plumbing

Chris Bergin

Service Technician

With 12 years of experience in the HVAC industry, Chris thrives on working with his hands and solving problems. His favorite part about Burnside is the family atmosphere that makes every day enjoyable. Easygoing, dependable, and hardworking, Chris brings both skill and reliability to every service call. Outside of work, he enjoys spending time with his family and never passes up the chance to try new food, though Mexican cuisine will always be his favorite.

James Siefert, Service Technician at Burnside Air Conditioning, Heating & Plumbing

James Siefert

Service Technician

As one of our most hard-working techs, James has been in the HVAC industry for 2 years and pursued this career in search of a challenge and as a way to help people. Outside of work, James enjoys spending time with his wife, whether that’s going out on a date or just relaxing at home. A fun fact about him is that he plays 9 instruments - now that’s talent!

Bradley Burnside, Service Technician at Burnside Air Conditioning, Heating & Plumbing

Bradley Burnside

Service Technician

Bradley has been in the HVAC industry for nearly 6 years and loves being part of Burnside’s team, valuing collaboration and expertise! Brad started his career in HVAC as an Installer, later moving up to his current role as technician. He chose this career because he enjoys helping people and making a difference in their homes. Outside of work, Bradley is a golf enthusiast, enjoys watching football and baseball, and loves spending time playing with his dogs. A burger is always his go-to, but he’s always open to trying something new!

Jacob McCormick, Service Technician at Burnside Air Conditioning, Heating & Plumbing

Jacob McCormick

Service Technician

Jacob has been in the HVAC industry for 2 years, starting out as an Installer and moving up to his current role as Technician. His favorite part about working at Burnside is the people, who make every day rewarding. Kind, mellow, and a little goofy, Jacob brings a positive and approachable energy to the team. A fun fact about him is that he’s never broken a bone! Outside of work, he enjoys relaxing at the lake and unwinding with his favorite meal: pot roast.

Jason Sherrod, Service Technician at Burnside Air Conditioning, Heating & Plumbing

Jason Sherrod

Service Technician

Jason has been in the HVAC industry for 13 years and enjoys the challenge that each day brings. His favorite part of the job is working directly on AC systems, where he can put his skills to the test. Known for being hardworking and dedicated, Jason takes pride in getting the job done right. Outside of work, he enjoys riding his Harley and unwinding with his favorite food - Chinese cuisine.

Domonick Lane, Lead Install Manager at Burnside Air Conditioning, Heating & Plumbing

Domonick Lane

Lead Install Manager

With 8 years of experience in the HVAC field, Domonick brings a wide range of technical skills and a great sense of humor. He enjoys fishing, working on electronic repairs, and testing out flight simulators. A proud parent of two, Domonick also has a quite interesting and unique background - he once auditioned for a children’s voice acting role in Stockholm, Sweden! When it comes to food, he never passes up hot pot or crab legs - yum!

Hector Nambo, Install Lead at Burnside Air Conditioning, Heating & Plumbing

Hector Nambo

Install Lead

Hector has been in the HVAC industry for 2 years! As Install Lead, he brings a sense of humor and energy to every job. Outside of work, Hector is passionate about cars and trucks, and he loves hitting the track for some drag racing. His favorite food? Tacos, of course!

Fernando Jonguitud, Install Lead at Burnside Air Conditioning, Heating & Plumbing

Fernando Jonguitud

Install Lead

With two years in the HVAC industry, Fernando started out in the Install department, quickly moving up to Install Lead. His favorite part about Burnside is having the opportunity to learn and develop new skills while working alongside Burnside’s talented team. He chose a career in HVAC to master a trade and enjoys the challenges and growth it brings. Outside of work, Fernando spends his time with friends and loves outdoor activities like going off-roading. Known for being hardworking, creative, and patient, he’s also a big fan of great food - Pluckers is his go-to spot!

Sherlon “Junior” Ward, Installer at Burnside Air Conditioning, Heating & Plumbing

Sherlon “Junior” Ward

Installer

Junior enjoys being hands-on in his role as an Installer, where he gets to learn new things every day and work alongside a supportive team. With strong problem-solving skills and a drive to build a trade that will always be needed, he takes pride in the work he does. Hardworking, motivated, and disciplined, Junior also has a competitive edge - both on and off the job. For fun, he trains in MMA, works on his car, and watches anime. When it comes to food, BBQ and Mexican dishes are his favorites!

Jackson Schnebelen, Installer at Burnside Air Conditioning, Heating & Plumbing

Jackson Schnebelen

Installer

Installer, Jackson, enjoys HVAC because it gives him the opportunity to gain new knowledge every day on the job. One of his favorite things about working at Burnside is the strong family atmosphere and the support the team provides each other. In his free time, Jackson enjoys quiet country living and going mudding with friends. Known for being funny, caring, and knowledgeable, he brings a great attitude to the team. When it comes to food, his go-to favorite is Taco Bell!

Abe Al-Amar, Comfort Advisor at Burnside Air Conditioning, Heating & Plumbing

Abe Al-Amar

Comfort Advisor

Abe has been with the Burnside family for 17 years and loves his role as a Comfort Advisor because it allows him to work as part of a team and care for customers. He enjoys talking to different people every day and making sure they feel comfortable and heard. Honest, kind, and always positive, Abe brings a great attitude to every interaction. English isn’t his first language, but his dedication and warmth shine through in every conversation. Outside of work, he enjoys spending time with his kids and traveling whenever he can. Alibaba is his favorite restaurant with a love for Mediterranean food.

Colton Whiteside, Comfort Advisor at Burnside Air Conditioning, Heating & Plumbing

Colton Whiteside

Comfort Advisor

Colton has been in the HVAC industry for 12 years and chose this career, knowing that in Texas, heating and cooling will always be essential. As a Comfort Advisor at Burnside, his favorite part of the company is its firm belief in integrity and always doing right by the customer. Outside of work, Colton enjoys camping, hunting, off-roading, playing video games, cooking, and spending time at the lake. Known for his fun personality, he’s always up for a good BBQ and time outdoors.

Marco Orsini, Comfort Advisor at Burnside Air Conditioning, Heating & Plumbing

Marco Orsini

Comfort Advisor

Bio is coming soon!

Dean Burnside, General Manager at Burnside Air Conditioning, Heating & Plumbing

Dean Burnside

General Manager

With over 24 years in the HVAC industry, Dean has built his career around helping people and mentoring the next generation of technicians. He’s passionate about finding new ways to support his team and provide the best possible outcomes for customers. Outside of work, Dean enjoys basketball, fishing, and spending time with his wife of 21 years and their two children. A lover of seafood, his go-to favorites are shrimp and crawfish!

Kevin S., Sales Manager at Burnside Air Conditioning, Heating & Plumbing

Kevin S.

Sales Manager

Kevin brings 9 years of experience to the team. Known for being empathetic, kind, and a great listener, he makes it a priority to truly understand each customer’s needs. His approach ensures that his team feels heard, valued, and supported from start to finish. With his expertise and genuine care, Kevin helps create a smooth and trustworthy experience that reflects Burnside’s commitment to putting comfort first.

Chance Roberson, Plumbing Manager at Burnside Air Conditioning, Heating & Plumbing

Chance Roberson

Plumbing Manager

With 30 years in plumbing, Chance values the positive, family-like culture at Burnside. Known for being neat, organized, and efficient, he enjoys the stability this career provides. Outside of work, you’ll find him at the lake, riding motorcycles, or spending time with his kids. Fun fact: he loves karaoke (paired with a classic hamburger, of course).

Tim Harcrow, Service Manager at Burnside Air Conditioning, Heating & Plumbing

Tim Harcrow

Service Manager

With 36 years in the HVAC industry, Tim Harcrow leads Burnside’s service team with expertise and heart. Inspired by family to pursue this career, he values the company’s strong family atmosphere most. Outside of work, Tim enjoys time on the lake, has a fun past as an actor, and never turns down a meal at Rick’s Chophouse. A fun fact about him is that he hasn’t missed a single day without watching an episode of Seinfeld!

Otilio Pichardo, Warehouse Manager at Burnside Air Conditioning, Heating & Plumbing

Otilio Pichardo

Warehouse Manager

Otilio has been with Burnside for 25 years, drawn to the work because it gives him the opportunity to help others. The honesty of the Burnside team and the convenience of working close to home is what puts a smile on his face every morning. Being a self proclaimed perfectionist, Otilio takes pride in doing things right and always learning from his experiences - fun fact: he embraces accountability as a way to grow as a person. When he’s not managing the warehouse, Otilio enjoys spending quality time with his family, enjoying delicious meals with chicken, salmon, and plenty of vegetables!

Wes Burnside, Warehouse Assistant at Burnside Air Conditioning, Heating & Plumbing

Wes Burnside

Warehouse Assistant

Wes has been in the HVAC industry for 10 years, drawn to the work because he loves the warehouse environment. He loves the culture and the people he gets to work with every day, here at Burnside. Adaptable, happy, and loyal, Wes brings a positive attitude to everything he does. Fun fact: he’s not a fan of hot weather, and when he’s not working, he’s… well, probably still working! When it comes to food, he’s all about classic American favorites - because who isn’t?!

Sean Benton, Warehouse Assistant at Burnside Air Conditioning, Heating & Plumbing

Sean Benton

Warehouse Assistant

As Burnside’s Warehouse Assistant for the past 2 years, Sean enjoys being part of a growing, stable field with plenty of opportunity. His favorite part about working at Burnside is the people he gets to work alongside every day. Outside of work, Sean is full of talents and interests - he once played college baseball and now spends his free time playing music, making movies, and working out. When it comes to food, nothing beats a good steak!

Want to join the Burnside team?

We're always interested in skilled, dependable home-service professionals.

See careers (972) 556-5199

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